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What to Expect
Like human emergency rooms, the wait time to see a veterinarian will vary. Patients are prioritized for treatment according to the seriousness of the condition or injury; therefore, patients may not be seen in the order in which they arrive.
In the exam room, a veterinary technician will talk with you about the problems your pet may be having and perform a brief examination, which includes measuring their vital signs (temperature, pulse and respiration rates). Once vital sign measurements are obtained, one of our veterinarians will examine your pet, discuss treatment options, and generate a recommended Treatment Plan. The Treatment Plan includes an estimate of charges ranging from low to high. During treatment a patient may need additional medications or servicers beyond the original estimate. We will make every effort to contact you if your pet’s treatment costs exceed the high end of the original estimate; however, you are responsible for all charges incurred during the treatment of your pet.
An initial payment is due at the time of hospitalization or the initiation of treatment, and the balance is due upon discharge. After discharge, your regular veterinarian will receive a copy of your pet's complete medical records from their visit with us.