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After-hour emergency room appointments are not necessary at our hospitals. The ER can get busy at times so if possible, call ahead and talk to a staff member so we can prepare for your arrival. Patients are seen on a first come first serve basis; however, we do use a triage system. Patients are prioritized for treatment according to the seriousness of the condition of each animal. Like any human emergency room, there may be a wait since patients who are critical must be treated first. Please remember to keep your pet safe in a carrier or on a leash if possible. If you need a stretcher for a serious emergency, our trained staff is ready and available to help.
Every patient is examined by a veterinary technician and a veterinarian. After the examination, the doctor will discuss treatment options, recommended testing and cost of care. You will be presented with a detailed treatment plan and the estimated cost for the plan the doctor is recommending.
At this time, payment will be required to begin treatment. We offer multiple payment options for our client’s convenience. If you pet is admitted for hospitalization, they will stay in our comfortable cages or runs and will be cared for by our highly trained staff. Depending on your pet’s condition, it may need additional services beyond the initial estimate during its ER treatment. Visitation is allowed and recommended. Refer to our visitation policy for more information. Upon discharge from the ER, payment for any remaining balance will be due. Please refer to fees on our website for additional details regarding payment methods accepted by our office.
For your emergency visit, we currently have two hospital locations serving the greater Austin area. Click here for directions. Our north hospital is open for emergency and critical care 24/7, while the south hospital is open nights, weekends and holidays only. The south hospital closes at 7:00AM during the week but it is a good idea to get there by 6:30am to allow time to meet with the attending veterinarian and review discharge instructions. Upon discharge at either clinic, your pet’s emergency medical records will be sent to your regular veterinarian for continued treatment and follow up.